Shipping Information
At BY ONE STONE, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. Does By one stone ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
2. How much does shipping cost?
You can enjoy free shipping on orders over US$69. Otherwise, Premium Shipping costs US$5.99.
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
Delivery Time
- Order Processing: 2-5 Business Days.
- Standard Shipping Time: 7-20 Business Days.
Wrong Shipping Information
- If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
- Contact us at info@byonestone.com
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information.If the above page does not work, pls check it on the page: https://t.17track.net/en#nums
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at info@byonestone.com. We’ll either resend a new one to you or give you a full refund.
